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Frequently Asked Questions

These are the questions we hear most often:

When will my order be processed?
All in-stock orders of our residential power washers, industrial power washers, power washers accessories and power washer replacement parts  are shipped within 1 business day.  All back-order items are shipped together when the product arrives.  You will receive an order confirmation at the email address you provide at checkout, and upon placing your order, your credit card will be charged.
 
How long will it take for my order to arrive?
In-stock orders are shipped within 1 business day, and delivery takes 7-10 business days depending on location and shipment method.  You will receive a shipment confirmation, including the UPS tracking number and estimated delivery date, at the email address you provide at checkout.
 
Is AR Blue Clean’s ordering process secure?
When making a credit card purchase, your credit card number is safely entered via a secure server that encrypts all information submitted.  We guarantee that every transaction you make is 100% safe.  This means that you will pay nothing if unauthorized charges are made to your card as a result of shopping with AR North America. 
 
If you are still concerned about Internet security, please contact our customer service department to submit your order by telephone or fax.
 
What are you going to do with my personal information?
AR North America never sells any personal information about our customers to third parties. 
 
What payment methods do you accept?
We currently accept Visa, Mastercard, Discover, and American Express. You can also pay for your purchase by check or money order.  To pay using either of these options, send us your request along with your payment to:
AR North America
140 - 81st Avenue
Fridley, MN 55432
 
How do I return a product that I purchased online?
We are committed to excellent customer satisfaction, and we understand that sometimes it is necessary to exchange or return an item.  You can return your purchase within 30 days of purchase for a refund or replacement - with no questions asked.  To process a return, please call 1-866-235-5112 or email info@arnorthamerica.com
 
Note that returns must be in "as new" condition and boxed in the original packaging.  You will receive your credit within 5-10 business days of when we receive the product.  Shipping charges are non-refundable. 
 
Do you ship internationally?
We ship mainly to the United States and Canada.  Because customs policies vary from country to country, please verify importation policies with your country’s Customs Department to avoid unexpected Customs fees or duties.  We are not responsible for any taxes, fees, or duties charged by your country’s Customs Department.
 

A.R. North America, Inc. • 140 81st Avenue NE • Fridley, MN 55432  |  info@arblueclean.com
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